DoubleTime

DoubleTime®
Support Center

DoubleTime

DoubleTime 9 - Upgrade

Start using the newest features today!

Windows 10 Compatible

Download Now

DoubleTime Support Center > FAQ > Version 8

Version 8

Why am I getting a 'Document Formatting' message box when opening a document?

-          In DoubleTime 8.0 we have upgraded the document processor. This message is appearing because the document you are trying to open was built using the older document processor. By choosing Yes, the document will be processed and opened using the upgraded document processor.  By choosing No, the formatting of the document may be altered due to the new document processor. Please check the document to ensure that there are not any formatting discrepancies. Choosing Yes is the recommended selection to assure compatibility with the new document processor.
 
**If choosing No, the Document Formatting message box will appear every time the document is opened. 

In DoubleTime 8.0, when viewing any Standard document from the document module, the numbering is not sequential.

-          This behavior may exist due to selecting 'No' to the Document Formatting message and can be common in Schedule B. It may also exist if trying to print or email directly from the Document Selection window. To alleviate this issue, re-open the document to view within DoubleTime, click 'Yes' to the Document Formatting message. If the document is not numbered correctly, please click on Tools | Regenerate Document from the toolbar.   
 
**Please note that any manual document editing done to the standard document will be lost, once using the Regenerate Document tool.  

In DoubleTime 8.0, when viewing any Custom document from the document module, the numbering is not sequential.

-          This behavior may exist due to selecting 'No' or 'Yes' to the Document Formatting message. It may also exist if trying to print or email directly from the Document Selection window. The following steps may aid in correcting the formatting discrepancy:
1.       Open the document from the Document Selection window, select 'Yes' to the Document Formatting message box, click on Tools | Regenerate Document from the toolbar, select the custom document from the Regenerate Document – Select Name window and click OK.
2.       If following step 1 above does not correct the formatting, the Custom document may need to be recreated from Preferences | Document Customization. 

In DoubleTime 8.0, when saving a HUD-1 or HUD GFE from the Settlement Statement module using the ‘Save-As’ feature from the File menu, the HUD report saves as a Letter size document.

-          In DoubleTime 8.0, the default page size is now Letter to accommodate the Closing Disclosure. To save a HUD as Legal size - close DoubleTime, then open ‘Printing Preferences’ for the printer: PDF-Xchange – The Fund PDF and change the Page Size preference in the Paper Settings to US Legal. Re-open DoubleTime, open the HUD-1 or HUD GFE that needs to be saved, then do File | Save-As in the Settlement Statement module. The HUD-1 or HUD GFE will now save as a legal size document. 
 
**If the user is printing the HUD by choosing File | Print, the report will print on Legal size. This issue only pertains to the Save-As feature. 

How do I find the new affidavits in DoubleTime 8.0?

-          In the Documents module, click on the 'New' button from the Closing Documents Selection window. Choose Affidavits from the Classification drop-down menu. Select the affidavit(s) and click OK. 

How do I email a Policy Jacket?


-          In the Documents module, highlight the jacket to be emailed and click on the 'eMail' button. Choose the recipient from the Participant list and click on the 'Send' button.

How do I set my 'Save-As' directory as a preference?


-          In the menu bar, select Preferences | User Settings | General tab. In the section for the 'DoubleTime Save-As Directory', click on the Browse button and choose the default path. 
 

How do I export my DoubleTime contacts into a .CSV file?

-          For a single contact, select Modules | Contacts and select the specific contact to be exported, then click OK. With the contact open, select File | Export Contacts | Current.  In the 'Save Contact Export List' window, choose the 'Save in:' path, then create a 'File name:' for the exported file and click on 'Save'.
-          For multiple contacts, select Modules | Contacts and select any contact from the list then click OK. With the contact open, select File | Export Contacts | Select Type(s). Check which types of contacts you would like to export and click OK.  In the 'Save Contact Export List' window, choose the 'Save in:' path, then create a 'File name:' for the exported file and click on 'Save'.

Closing Disclosure is on Legal size paper when saving as a PDF. How do I save it as letter size?

DoubleTime uses the PDF-XChange PDF driver to save documents as PDF's. This driver may be set to save on Legal size paper. To change this setting, open the Windows Control Panel and select 'Devices and Printers'. Right click on the 'PDF-XChange – TheFund PDF' icon and select 'Printer properties'. On the General tab, select 'Preferences' at the bottom to open the Printing Preferences window. Change the Page Size setting from "US Legal" to "Letter/ANSI A". Select 'Apply' and then 'OK' and close all remaining Printer property windows. Saving the Closing Disclosure now from DoubleTime will save it as a letter size document.

Do I need to calculate the Title Insurance fees for the CD?

No, DoubleTime will automatically calculate the Florida Promulgated Title Insurance Rates based on the CFPB's Final Rule and populate the figures on the Closing Disclosure on Page 2. Further breakdown of the Title Insurance fees can be seen on the Florida Insurance Premium Disclosure document in the Documents module.

Does the CD have a standard signature page?

No, CFPB's final rule states that the CD does not have to be signed. The signature block on Page 5 is only confirming the Borrower has received the Closing Disclosure and it is optional. You can access a standard signature page by going to the "CD Addendum B – Customary Recitals" document in the Documents module. This document is automatically inserted when using a Closing Disclosure as the Settlement Statement.

How do I add Contacts to the Contact Information table on Page 5?

The Contact Information Table on Page 5 of the Closing Disclosure is populated based on the Participants added in the Closing File Module, Participants tab. The Contact Information Table will only populate information for the following participant types: Lender, Loan Officer, Buyer's Broker, Buyer's Agent, Seller's Broker, Seller's Agent, Mortgage Broker Company & Mortgage Broker. On Page 5 of the CD in the Settlement Statement Module, you may right click the header of the Contact Information table to Insert or Delete the above mentioned participant types.

How do I change to a Page 2a\2b format?

When working on a CD in the Settlement Statement module, click on the 'CD Options' tab and select the 'Yes' option for "Use Pages 2A and 2B".

How do I create a Closing Disclosure in DoubleTime?

You can create a Closing Disclosure by going into the Closing File module and inserting a Loan. Once a loan is inserted, select, "Closing Disclosure" from the 'Settlement Statement' drop down menu and save your changes. You can now open the Settlement Statement module and enter data into the Closing Disclosure.

How do I edit the additional detail text in the Calculating cash to close table on Page 3?

When an affirmative response is given for the "Did this change?" question in the Calculating Cash to Close Table on Page 3 of the CD, you may click the text field on the right side of the table to edit the text. For protected text fields, you must select the "Override" box before having full Rich Text editing capabilities.
Displaying results 1-15 (of 25)
 |<  < 1 - 2  >  >|